Refund & Returns Policy
This Refund & Returns Policy applies to all purchases made from Husnain Ahsan (www.husnainahsan.com) and is governed by the applicable laws of the Islamic Republic of Pakistan.
Eligibility for Returns
Items must be returned within 10 (Ten) days of receiving the order
Products must be unused, unworn, unwashed, and in their original condition and packaging
Proof of purchase (order confirmation or receipt) is required for all returns
Returns that do not meet the above conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund, unless found to be defective or damaged upon delivery:
Customized or personalized products
Made-to-order items
Intimate apparel
Items purchased on sale or promotional offers (unless stated otherwise)
Defective or Damaged Items
If you receive a product that is defective, damaged, or incorrect:
You must notify us within 2 (Two) days of delivery
Clear images or videos may be required for verification
Once verified, we will offer a replacement or refund, depending on product availability.
Return Process
To initiate a return, please contact our customer support team:
Email: info@husnainahsan.com
After approval, you will receive detailed instructions regarding the return procedure. Items sent back without prior approval may not be accepted.
Refunds
Refunds will be processed within 10 (Ten) business days after the returned item is received and inspected
Refunds will be issued to the original payment method used at checkout
Processing times may vary depending on your bank or payment provider
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where the return is due to our error (wrong or defective item)
Shipping charges are non-refundable, unless required by applicable law
Exchanges
Exchanges are subject to product availability
To request an exchange, please contact us via email before returning the item
Order Cancellations
Orders may be canceled within 24 hours of placement
After 24 hours, cancellation may not be possible if the order has already been processed, customized, or dispatched
Governing Law
This policy shall be governed and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
Contact Information
For any questions or concerns regarding refunds, returns, exchanges, or cancellations, please contact us:
Email: info@husnainahsan.com
Website: www.husnainahsan.com
